Warranty

ALX Capital, LLC d/b/a as Wallure Home, the manufacturer and distributor of Wallure Home, warrants its casegoods, including the Wallure Home Wood and Quality Quartz-based cabinet, for 1 year to be free from defects in materials and workmanship as set forth below.

The limited warranty covers product defects and does not include damage due to freight, handling, acts of nature, or abuse.

Also, in order for the warranty for the wood and quartz-based Wallure Home Quality Quartz-Based cabinets to take effect, the cabinet must be wall-mounted, using the product’s French cleat, per the following installation instructions:

INSTALLATION INSTRUCTIONS for Wallure Home Wood and Quartz-Based Cabinet:

One-half of the cleat is installed on the wall, and the other half on the cabinet. Make sure to install the cleat using right angles. The angle on the wall part faces up and angles out. The part on the cabinet angles down and out, so the part slides together when the cabinet is installed. 

1. Mark the wall where the top of the cabinet will hang.
2. Line the top of the cleat up with the mark, then mark the bottom of the cleat.
3. Line the top of the French wall cleat up with the mark you just drew.
4. Level the cleat and nail in place.
5. Secure the sucker (screw hook) to the wall using 3” screws.
6. Affix the cabinet cleat to the cabinet, with the top of the cleat flush with the top of the cabinet.
7. Lift the cabinet up past the cleat, then let it slide down the wall and position it into place.
8. Your cabinet should be level if the cleat is installed correctly, or if the cleat is placed level.

Note: Using a French cleat is probably the easiest way to mount a cabinet to a wall. One half of the cleat is secured to the wall, and the other part is affixed to the cabinet before setting the cabinet into place.

CASE GOODS LIMITED WARRANTY
Case Goods – Limited One (1) Year Warranty
Subject to the limitations and exclusions described herein, the Company warrants its products to be free from defects in material and workmanship for a term of one (1) year from the date of purchase by the original purchaser (dealer).

WARRANTY LIMITATIONS AND EXCLUSIONS

ANY AND ALL IMPLIED WARRANTIES, INCLUDING WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, ARE LIMITED TO THE DURATION OF THE EXPRESS WARRANTY APPLICABLE TO THE PARTICULAR PRODUCT AND TO THE PARTICULAR PORTION OR PART OF THE PRODUCT IN QUESTION. THE WARRANTY SET FORTH IS EXCLUSIVE AND IN LIEU OF ALL OTHERS, ORAL OR WRITTEN, EXPRESS OR IMPLIED. IN NO EVENT WILL ALX CAPITAL, LLC, D/B/A WALLURE HOME BE LIABLE FOR ANY DAMAGES, INCLUDING INCIDENTAL OR CONSEQUENTIAL DAMAGES, ARISING OUT OF THE USE OR INABILITY TO USE A PRODUCT.

NO OTHER EXPRESS WARRANTY HAS BEEN MADE OR WILL BE MADE ON BEHALF OF ALX Capital LLC D/B/A WALLURE HOME WITH RESPECT TO THE FURNITURE AND ITS PARTS, OR THE OPERATION, REPAIR, OR REPLACEMENT OF THE FURNITURE AND ITS PARTS. FURTHERMORE, NO REPRESENTATIVE OF ALX CAPITAL, LLC, D/B/A WALLURE HOME OR ITS DEALERS IS AUTHORIZED TO MAKE ANY CHANGES TO THE LIMITED WARRANTIES.

1. The warranty is void if the Company’s product is modified or altered in any way after shipment by the Company.
2. The warranty is void if any aftermarket protective treatments are applied to the Company’s product after the original factory packing has been opened. Natural variations in color, texture, physical distressing and other inherent features of manufactured wood furniture, as well as components characteristics, are not considered defects.
3. The Company reserves the right to modify a product from its original form displayed on showroom floors or in catalogs. Such modifications are not considered defects under the warranty.
4. The warranty applies under conditions of normal residential usage. It does not apply to defects or damage resulting from negligence, abuse or misuse – including but not limited to inadequate or improper maintenance, exposure to water, salt air, chemicals, accidents, any use for which the product was not designed, or commercial use (including rental, business, commercial, institutional or any non-residential use), nor does it cover ordinary wear-and-tear.
5. Because of the natural materials used in the manufacturing process, minor variations will occur from piece to piece. These are not considered defects under the warranty.
6. Stone and quartz contain vein lines, hairline fissures, and color variations that are natural characteristics and are not considered defects under the warranty.
7. Sunlight will cause wood and finishing materials to change color – these changes are not considered defects under the warranty.
8. Extremes in temperature and humidity can cause both wood and finishing materials to shrink, swell, warp, split, and glue seams to fail. These conditions are not considered defects under this warranty.
9. Rubber lamp bases, lamp cords and some types of plastic materials may soften and injure the finish if left in direct contact with the furniture for an extended period of time. Such damage is not considered a defect under the warranty. To avoid this, place a piece of felt or leather under these materials where they contact the furniture.
10. Direct contact with petrochemical products, (nail polish remover, alcohol, etc.) will damage the finish – such damage is not considered a defect under the warranty. Wipe up any spills or dampness on your furniture immediately. Use a clean cloth and wipe with the grain of the wood. First, wipe with a soft cloth dipped in a mild soap and water solution and wrung out; wipe again with a second clean cloth; then dry thoroughly with a third cloth.
11. The Company’s products are not designed for outdoor use except express stated outdoor products. Damage due to exposure to outdoor elements is not considered a defect under the warranty.
12. The Company strives to provide an accurate representation of the finishes and materials displayed in its brochures and on our website; however, due to changes in lighting and a wide variety of resolution qualities on different computer monitors and printers, some color variation is possible.
13. This warranty does not cover floor samples or other products designated “as is”, “close outs”, or “final sale” at time of purchase.

WARRANTY CLAIMS PROCEDURE

1. All claims that a Company product fails to comply with an express limited warranty described above (a “warranty claim”) must be communicated by the customer to the authorized dealer from which the product was purchased. The dealer then will collect the warranty claim information outlined in this procedure and submit the warranty claim to the Company for resolution.
2. All warranty claims must be accompanied by the following information (which is itemized on a warranty claim form provided by the dealer): Please use this form and attached required photos.
1. Accounts name and account number;
2. Item number and/or Invoice number
3. Copy of production/SKU label;
4. A brief description of the defect or damage;
5. A photograph (or if more appropriate, a video) of the defect or damage up close and of the whole item notating location of defect/damage. A photograph of the shipping carton.
3. The Company shall determine in its sole discretion whether to allow or deny a warranty claim. Any warranty claim not accompanied by the required supporting information may be denied for failure to provide the required background information.
4. If a warranty claim is allowed, the Company in its sole discretion will decide whether to replace or repair the product.
5. If the product is repaired, repair instructions along with necessary parts may be available to the dealer and the dealer or a qualified third party will undertake the repairs. A quote is needed prior to repair.
6. If the product is replaced, the Company will ship the replacement product to the dealer which will arrange for delivery to the customer and pick up of the defective product.
7. A customer may request that the product subject to a warranty claim be replaced as opposed to being repaired. The Company will send a replacement product after the original product is determined by the Company to be defective.

DEALER RESPONSIBILITIES

1. A customer must submit a warranty claim within the prescribed warranty timeline to the dealer from which the product was purchased.
2. The dealer will complete the warranty claim supporting information form and assist the customer in assembling the required supporting information.
3. The dealer will submit the warranty claim to the Company on behalf of the customer; and subsequently, the dealer will inform the customer as to whether the warranty claim is allowed or rejected, and if allowed, the manner in which the claim will be resolved.

ARBITRATION PROVISION:

READ THE FOLLOWING ARBITRATION PROVISION (“ARBITRATION PROVISION”) CAREFULLY. IT LIMITS CERTAIN OF YOUR RIGHTS, INCLUDING YOUR RIGHT TO OBTAIN RELIEF OR DAMAGES THROUGH COURT ACTION.

You agree that all claims, disputes or controversies of any nature whatsoever arising out of, relating to, or in connection with (1) this Plan and Your purchase thereof and (2) the validity, scope, interpretation, or enforceability of the entire Plan, this Arbitration or any other part of the Plan (“Claim”), shall be resolved exclusively in small claims court or by binding arbitration in the State of Florida, as set forth in Florida Statutes, Sections 682.032 to 682.11. The matters that are the subject of the arbitration shall be governed by the substantive laws of the State of Florida applicable to contracts made and to be performed therein, without application of any conflicts or choice of law rules, except as expressly stated below, and by the Federal Arbitration Act, 9 U.S.C. § 1, et. seq., as amended (“FAA”). The arbitrator shall render the award in writing and shall include findings of fact and conclusions of law upon which the award is based. Each party shall pay their own attorneys’ fees and expenses relative to arbitration. All costs and expenses of the arbitration (other than the parties’ attorney’s fees and expenses), including the arbitrator’s fees and expenses, shall be allocated between the parties according to the arbitrator’s discretion as set forth in the award. The arbitrator’s award may be confirmed and entered as a final judgment in any court of competent jurisdiction and enforced accordingly. If any portion of this Arbitration Provision is deemed invalid or unenforceable, it shall not invalidate the remaining portions of the Arbitration Provision. This Arbitration Provision may be enforced by any court of competent jurisdiction, and the party seeking enforcement shall be entitled to recover all costs and expenses, including reasonable attorneys’ fees, against the party against whom enforcement is ordered. (1)You agree that any arbitration proceeding shall proceed solely on an individual basis without any right for any claims to be arbitrated on a class action, multiple plaintiff, consolidated, or similar basis, or on bases involving claims brought by You in a purported representative capacity on behalf of others; (2) The arbitrator’s authority to resolve and make written awards is limited solely to claims between You and Us alone; (3)Your Claims may not be joined or consolidated with any claims or disputes involving others. No arbitration award with respect to Your Claims shall have any preclusive effect as to any claims or issues in any disputes with anyone who is not a named party to the arbitration of Your Claims.

ALX Capital, LLC d/b/a Wallure Home  reserves the right to make minor changes to this warranty at any time and without notice.