White Glove Deliveries will process immediately, and you will be contacted at the phone number provided at checkout to schedule the day and time for your delivery. All other items will ship out right away.

See here {link} to check your Order Status

A confirmation email will be sent as soon as your order is placed. A separate email with tracking information will be sent once your order has shipped.

On the checkout page, please mark “This order is a gift.”

Your tracking number and any pertinent information related to your order will be sent to the email address that was provided when you placed your order. Please note that tracking information will be provided only once your order has shipped.

Once your order has been shipped, you will receive a shipping confirmation email with a tracking number. You are able to use this tracking number to track your order within the Shopify app or simply copy and paste it into Google and it will provide you with the most up to date tracking information.

Please give 24-48 hours for your tracking number to register with our shipping partners. If you’re still having trouble, please contact us via email at hello@wallurehome.com

At this time, we do not do orders over the phone. If you have any questions or issues with placing your order, please contact us via email at hello@wallurehome.com

We want you to be happy with your purchase! If a product defect or damage prompts a return or exchange, we will bear the entire return costs associated with the damaged or defective item.

However, if the return is not due to such reasons, we will refund the entire amount of the returned item, deducting 20% from the purchase price. This deduction is intended to cover the expenses related to pick-up, restocking, and the potential donation of your piece. Original shipping and delivery fees are nonrefundable. Only returns requested within 10 days of delivery and in the original packaging will be accepted.

• Photo or video evidence of the condition of the merchandise at the time of any claim for return, refund, or warranty is required in order for the claim to be processed. Without such photo or video documentation, any associated return, refund request, or warranty claim will be denied.
• We cannot accept returns on items that have issues from external causes such as accident, abuse, or misuse.
• All packages being returned must move back into transit with the approved carrier within 30 days of receiving the return labels.

Please allow 7-10 business days for refunds to be issued, once the return has been processed.

All returns are subject to a restocking fee of 20% of the purchase price. As per our return policy, Shipping and Handling charges are non-refundable.

All items must be sent back in the original packaging.  The customer is responsible for arranging equivalent packaging if the original packaging is unavailable. Wallure Home furniture must be in new condition, meaning they are in unused condition and show no signs of wear. 

If you’ve received a damaged or defective item, please contact us at hello@wallurehome.com within 48 hours of delivery. 

Please note that photo or video evidence depicting the condition of the merchandise at the time of the claim is essential for processing. Failure to provide such documentation will result in the denial of any associated return, refund request, or warranty claim.

If your item was marked as an oversized or white glove, please contact hello@wallurehome.com to arrange your return. Due to the size of these items, we cannot issue ground return labels. Freight returns will be refunded minus the original shipping and handling charges and a 20% restocking fee from the original price.

Orders canceled in transit or refused at delivery due to non-damage reasons (including but not limited to size, color variation, etc.) are also subject to a 20% re-stocking fee.

The consignee must fully inspect all items, and any damages or incorrect items must be noted before signing for your delivery. If White Glove service is refused at delivery, Wallure Home is not responsible for any damage while assembling the item.

• Step One: If your Wallure Home purchase fails to meet your satisfaction, please complete a returns form (link to attached return page) within 30 days of receiving your order.
• Step Two: After submission, our Customer Experience team will promptly process your request and either dispatch prepaid return shipping label(s) or aid in coordinating a return pickup through our Scheduled Freight Partner, depending on your initial delivery method and the item(s) in question. Expect to receive a response from us within 3 business days.
• Step Three: While awaiting further instructions, kindly repackage your item(s) using the original packaging, including plastic covering and all accompanying components.
• Step Four: Once the item(s) reaches our warehouse, our team will conduct a thorough inspection, requiring up to 7-10 business days for processing. Assuming the item(s) is in satisfactory condition, we will issue a refund for the product’s price. It’s important to note that original shipping and delivery fees are nonrefundable. Additionally, non-damaged/non-defective items are subject to a restocking fee of 20%.

We ship to the continental United States. We do not ship internationally or to Alaska, Hawaii, or Puerto Rico.

Our orders are shipped via UPS unless specified as Oversized or White Glove delivery. If your order is marked as White Glove or Oversized delivery - we work with our wonderful shipping partners to ensure your order is delivered.

Yes, we do! During checkout, you will have the option to select White Glove shipping service for an additional shipping fee.

As indicated during the checkout process and reiterated in your confirmation email, modifications to orders are not possible once they are placed, and cancellations are not an option.

If you need changes or wish to cancel after placing an order, kindly contact our customer service team at hello@wallurehome.com to explore the possibility of initiating a return.

Once an order has been shipped or is in the staging process for shipping, cancellation or any modifications are not feasible under any circumstances. 

At this time, we do not offer pick-up at our fulfillment centers.

No, we do not ship internationally at this time. We only ship to the contiguous United States.

Items available for immediate shipment will be displayed as In-Stock on the website.

Any items on backorder will be displayed on our website with an estimated lead time.

Yes. The only assembly required is attaching the Childproof Anti-Tip Anchor to your wall.

If your order arrives damaged, please contact us at hello@wallurehome.com within 48 hours to file a damage claim, and we will contact you with next steps.

For White Glove or Oversized delivery items, you will need to arrange for someone to be home at the time of delivery. For all other deliveries via UPS or FedEx, you will not need to be home to accept delivery.