Orders and Returns

 

Shipping and Delivery, Damages, and Lost Packages

Checkout and Backorders

Do you offer financing options? 

Not yet! Stay tuned for future options, such as Klarna. 

What if one of my items gets delayed?

Although we strive to give you the most accurate shipping estimates during checkout and in your order confirmation email, we can't guarantee exact delivery dates for our orders. If there are any changes in the availability of your order or if there are delays, we'll make sure to get in touch with you and keep you updated.

What is your return policy?

In the case where a return or exchange is prompted by a product defect or damage, we will bear the entire return costs associated with the damaged or defective item. However, if the return is not due to such reasons, we will refund the entire amount of the returned item, deducting 20% from the purchase price. This deduction is intended to cover the expenses related to pick-up, restocking, and the potential donation of your piece.

Original shipping and delivery fees are nonrefundable.

Only returns requested within 14 days of delivery and in the original packaging will be accepted.

Photo or video evidence of the condition of the merchandise at the time of any claim for return, refund, or warranty is required for the claim to be processed.  Any associated return, refund request, or warranty claim will be denied without such photo or video documentation.

Only purchases made from wallurehome.com within the contiguous United States qualify for free return shipping within 14 days of delivery.

We cannot accept returns on items with issues caused by external causes such as accident, abuse, or misuse.

All returned packages must be in transit with the approved carrier within 14 days of receiving the return labels.

We do not accept international returns.

We do not accept returns from Alaska, Hawaii, or Puerto Rico.   

Do you accept order changes and cancellations?

As indicated during the checkout process and reiterated in your confirmation email, orders cannot be modified once they are placed, and cancellations are not an option. If you need to make changes or wish to cancel after placing an order, kindly contact our customer service team at help@wallurehome.com to explore the possibility of initiating a return.

Once an order has been shipped or is in the staging process for shipping, cancellation is not feasible under any circumstances. For such situations, customers must submit an in-transit return request via the provided link.

It's essential to be aware that according to our Terms and FAQ, the original shipping cost is non-refundable, and all returns are subject to a restocking fee of 20% of the purchase price.

What are the steps for initiating a return?

Step One: If your Wallure Home purchase fails to meet your satisfaction, please complete a returns form (link to attached return page) within 14 days of receiving your order.

Step Two: After submission, our Customer Experience team will promptly process your request and either dispatch prepaid return shipping label(s) or aid in coordinating a return pickup through our Scheduled Freight Partner, depending on your initial delivery method and the item(s) in question. Expect to receive a response from us within 3 business days.

Step Three: While awaiting further instructions, kindly repackage your item(s) using the original packaging, including plastic covering and all accompanying components.

Step Four: Once the item(s) reaches our warehouse, our team will conduct a thorough inspection, requiring up to 5-10 business days for processing. Assuming the item(s) is in satisfactory condition, we will issue a refund for the product's price. It's important to note that original shipping and delivery fees are nonrefundable. Additionally, non-damaged/non-defective items are subject to a restocking fee of 20%.

I received a damaged or defective item in the shipment.  What should I do?

If you've received a damaged or defective item, please contact us within 14 days of delivery. Wallure Home provides three potential resolutions for such issues:

1. Keeping the Item with a Small Discount: For minor qualifying issues, you have the option to keep the item at a reduced price.
2. Full or Partial Replacement: Opt for a full or partial replacement of the damaged or defective item.
3. Return for a Full Refund: You can return the damaged or defective item for a full refund by completing a return form here.

Please note that photo or video evidence depicting the condition of the merchandise at the time of the claim is essential for processing. Failure to provide such documentation will result in denying any associated return, refund request, or warranty claim.

For eligibility, items must be returned within 14 days of delivery. Please refer to our full return policy here for a comprehensive understanding of our policy.